Registration of personal data
Clearkitchen records your data when you purchase products or services from us. Even if you use one of our free services on the website or leave your details at one of our branches, they will be stored. Your personal data is stored in a central, electronic customer database of Clearkitchen.
We register your personal data in the following situations;
In our stores when completing order forms, showroom vouchers and/or other forms. When visiting our website. When carrying out an assignment given to us. When completing a review for a product or service delivered to you. When registering for marketing communications and/or our newsletter. When completing application and contact forms on the website. If we receive your personal data and/or profile information from third parties, for example if you have indicated to these third parties that you wish to receive information about our products or services. In this case, we will state from whom we received the personal data when we first communicate with you.
We may ask you and/or register the following information;
Who has access to your data?
We may pass on your data to other parties. We only do this if it is really necessary for our services. It could be one or more of these parties: – Delivery partners – Assembly partners – Service partners – Suppliers – Payment partners – IT service providers Finally, our delivery, assembly and service partner must come to your home to deliver, assemble or provide service for your product. .
Our supplier receives a reference to your purchase, and in some cases our supplier also comes to your home.
Our payment partner receives your data to process the payment.
Our IT service providers provide services such as cloud storage, media and advertising services, maintenance of our website.
If the law obliges us, we share your customer data with government agencies.
Use of personal data
The basis for the use of your personal data is your consent. In the case of an assignment given to us and/or an agreement concluded with us, the basis for the use of your personal data is the necessity for the correct execution of that assignment and/or agreement.
For existing customers, the basis is our interest in making our customers offers and keeping them informed about our comparable products and services.
Your personal data is used by Clearkitchen for the following purposes:
1. To carry out an order, 2. To inform you about the status of your order, 3. To measure customer satisfaction, 4. To answer questions you ask, 5. To improve our services and to adapt it to your wishes. In this context, we may also use your personal data for profiling purposes. 6. To inform you about current and future activities and offers, either by post, telephone or e-mail. 7. To send newsletters, both electronically and by post. 8. In addition, your data will be used anonymously in management information and analyses. With the results of this, we are better able to further increase customer satisfaction and we can further improve our services, products and website. 9. Clearkitchen will not make your data available to third parties, unless this is necessary for the correct execution of the assignment and/or unless there is a legal obligation to do so.
Retention period of personal data
We store personal data that we process with your consent for one year.
We store personal data that we receive from you in the context of a quotation for 2 years.
We store personal data that we process in the context of an assignment given to us and/or an agreement concluded with us until the service or warranty period has expired.
Viewing and changing your data
You can request Clearkitchen to:
access, adjust or delete the personal data that Clearkitchen collects about you. restriction of the processing of the personal data that Clearkitchen collects about you. transfer of the personal data that Clearkitchen collects about you. You can submit your request by sending an email to email@example.com. In order to process your request, we ask you for the following information:
Full name Postal code House number Your request and/or question We are happy to explain why we need this information.
We would like to ask you to include your full name, zip code and house number in the email. Correct spelling of your full name is important for our matching principle. What this means will be explained below. In addition, you are free to decide for yourself whether and, if so, what additional information you provide.
Why do we want to know this data? You may be registered in our system multiple times, for example if you have completed a form via our website and requested a quote in the store. Your details may be entered slightly differently, for example your initials instead of first name or if you are moving, your new address instead of your current address. If your details are not completely the same, you may be registered in our system multiple times.
We will then search for registrations of your personal data in our system using a matching principle. Simply put, we search for other information based on the information you now provide to us. The chance of a complete picture of the personal data known to us increases as you provide more data. It may therefore happen that not all of your personal data known to us can be found because we have not been able to "match" it.
To ensure that the request has been made by you, we will send a confirmation email to the email address known to us after receiving your request. Only after we have received a confirmation of this email will we process your request further.
Clearkitchen strives to process your request as quickly as possible, but will do so within the legally established period of 1 month. Once we have processed your request, we will provide you with the necessary information. If your request is unexpectedly rejected (this may be because your request is contrary to the law), we will of course provide you with an explanation as to why Clearkitchen was unable to process your request.
The information you provide will only be used to handle your question. After completing your request, this data will be deleted.
You have the right to file a complaint with the Dutch Data Protection Authority if you wish.
You can always indicate that you do not want to be contacted with marketing activities. This can be done by sending an email to firstname.lastname@example.org.